This section is dedicated to explaining clearly and simply how we use data in our customers, if you have further questions you can always write to us at email@example.com
For all our services, the data controller, i.e. the company responsible for your privacy, is Stairs Studio srl
What information do we use and why
The data you enter during the order: are used to fulfill the sales contract and be able to send you the products you ordered. We also use this data to send you shipping confirmation emails to let you know when your order will arrive.
At any time you can delete your contact from our mailing list by simply clicking on the Unsubscribe link present in all the emails/newsletters you will receive at the bottom of the email.
Your credit card data: are NOT saved in our systems and none of our employees are able to read them. The only thing we can see is the type of credit card used and the last 4 digits. We need this information so we can respond to your customer service requests as well as track how orders are paid for.
For credit card collections we use maximum security systems and partners worldwide such as PayPal, Google Pay, Shop Pay and others.
The data you leave when signing up to the site or to the newsletter: all the data we ask for when signing up to the site or to the newsletter is aimed at improving your shopping experience and speeding up your orders, making it easier.
All the Optional data that is requested from you is Optional, therefore you will always be free to leave it with us or ask us to delete it at any time.
Contact history: what you write to our customer service is stored to allow us to keep a history of your requests and be able to respond as quickly as possible to subsequent requests for assistance. We must necessarily do this to fulfill the stipulated contract and guarantee you the best possible level of assistance.
Order history: first of all we must necessarily keep a record of orders to fulfill the sales contract, check the fulfillment and shipping status of orders as well as fulfill tax and legal obligations.
History of products saved in the wishlist: our systems automatically save the products that you save in the Wishlist, we use this data automatically to allow you to buy the products you have saved in the list, improving your user experience and speeding up your shopping flow. purchase. Moreover, if you click the save button in the wishlist you expect the products to be saved, obviously you are always free to delete them at any time by clicking on the appropriate button.
In general you are not obliged to give us any of the information above, but if you do not do so you will not be able to purchase from our site simply because we would not be able to satisfy your request without the requested data. This is your choice which we respect.
We remind you that the information you leave us is anonymized and aggregated for statistical purposes, testing of our IT systems, data analysis, development of apps and new products.
Disclosure of your information
We DO NOT sell or give away your data to third parties. We only use them for all our services.
However, in carrying out our services and fulfilling the sales contract, we must communicate your data or make it available for:
- Our employees in order to carry out the services and fulfill the sales contract
- Companies in our group, subsidiaries or affiliates now or in the future
- Partner companies that operate to allow us to send you the products, logistics companies and shipping companies (couriers)
- Consultants or partners of our business who work for us to help us improve the services we offer or ship your orders
If you have given us authorization to send newsletters and commercial communications, we will send them to you by email to present new products or offer you discounts and offers dedicated to you.
You can unsubscribe from the Newsletter at any time by clicking on the Unsubscribe button present in all emails at the bottom center. You can write to customer service on firstname.lastname@example.org for any support.
We remind you that unsubscribing from the Newsletter will not lead to the interruption of service communications regarding order confirmations or shipping of your orders. Please note that for technical reasons, unsubscribing from the newsletter may not be instantaneous.
Duration of retention of your personal data
Your information will not remain permanently in our system, if we do not need it, it will be deleted. We will retain your personal data for as long as you are our customer.
You can request the deletion of your data at any time by writing to our customer service. Please note that some order data will need to be retained to comply with tax, legal, regulatory, dispute resolution, or other regulatory requirements.
In case of changes you will find the updated version in this section of the site.
How to contact us
At any time you can contact our customer service at email@example.com
Or write to us at:
Stairs Studio Srl
Via Giacomo Filippi 7
47122 Forlì (FC), Italy